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Thomas & Associates, Inc.
Terms of Service and Agreement

I. Refund Policy
Our clients tell us that our career services exceed their expectations and provide great value. In the event that you are not satisfied with the delivery of our services, we will work with you in good faith until you are satisfied or until services have been delivered as promised according to our highest standards of quality and excellence.

A. Individual Career Services
No refunds are available on resume, cover letter, or interview and negotiation skill preparation once work is in progress. Because our coaching services are consumed at the time and point of delivery, we regret that we cannot offer refunds after a completed coaching session.

B. Career Service Packages
Due to the personalized nature of our services and commitment to our clients, considerable time and effort are put into the expedient and successful delivery of our services. If a refund is requested for a career service package and the delivery of the career services has already commenced with the client, the client will be charged 50% of the total career package price plus a $100 service cancellation fee. After a cancellation has taken place, any services that have commenced with the client or are in progress will cease. Unfortunately, due to the termination of the service agreement by the client, Thomas & Associates will no longer deliver or complete any services in progress.
Refunds are issued within 30 days of purchase. No refunds will be issued after 30 days from the date of purchase. Any other request for refunds not articulated in this policy will be decided by the discretion of Thomas & Associates, Inc.

II. Payment of Services
Payment of all career services by credit card or valid check is due in full at time of order placement and before delivery of career services commences. Client agrees s/he is responsible for full payment of total charges for work performed and any associated cancellation fee(s).
Thomas & Associates, Inc. encourages clients to receive our services as soon as possible after the order date and advises that estimates and prices are good for 60 days from the time of order placement. Current prices apply if an order is "shelved" and resumed after 60 days. Alterations or changes may result in additional fees, which will be discussed/disclosed prior to delivery of the career service(s).

III. Review & Revisions
Final proofreading of resume and cover letter is the responsibility of the client. Service fees paid by the client include one-time review and evaluation of document(s), feedback from the client in a timely manner, and final review of the document(s) once client has made revisions. Changes following final review/revision will be charged at our standard hourly rate of $70.00 per hour. Should an error be discovered following initial client review/ proofreading/ approval, Thomas & Associates, Inc. will correct and replace at no charge.
Client understands and agrees that Thomas & Associates, Inc. will not confirm or attempt to verify information provided by Client, and Thomas & Associates, Inc. will not be responsible for accuracy or truthfulness of information provided by Client. Client will hold Thomas & Associates, Inc. harmless from claims by third parties based on any inaccuracy of information in the resume and/or cover letters created by Thomas & Associates, Inc.

IV. Intellectual Property Rights
Thomas & Associates, Inc. retains intellectual property ownership of all work produced. Each piece is carefully composed to ensure individuals are marketed effectively based on distinctive characteristics. Clients are permitted to reproduce additional copies via facsimile, scanner, printer or photocopier, and can alter their own documents. They are not permitted to transfer ownership to another person or permit them to use the document as a template. This policy protects the integrity and quality of our professional writing, our clients' right to have an individually crafted resume and a potential third party from an unsuccessful marketing strategy that has not had the benefit of being modeled on their skills and experience.

V. Warranties & Liabilities
Thomas & Associates, Inc. does not guarantee job placement or employment success. Our clients’ successes are directly dependent upon the effort, commitment and diligence they put into fully integrating our career services with their job search strategies. Thomas & Associates, Inc.’s goal is to provide the best possible career services for each of our clients. It is the responsibility of the client, and indeed in the client's best interests, to supply us with all requested information and to work collaboratively with us to deliver services that reflects their individuality and highlights their career assets. Thomas & Associates, Inc. strongly encourages active client participation in this process to achieve the best outcome possible for all concerned.
The client understands that if there is a preference on the client's part to use their work email or employer's computer for career communications with Thomas & Associates, Inc. they (the client) will be solely responsible for any possible repercussions from such action, including dismissal by their employer. Thomas & Associates, Inc. holds no responsibility for any possible repercussions from such action, including dismissal by their employer surrounding the possibility of their actions being discovered by parties, other than the intended recruiters and/or potential employers.

V. Confidentiality
Thomas & Associates, Inc. respects your privacy. Any and all information collected at this site will be kept strictly confidential and will not be sold, reused, rented, loaned, or otherwise disclosed. Thomas & Associates, Inc. will not at any time, either directly or indirectly, use for its personal benefit or disclose, or communicate in any manner any information that is pertaining to its clients. All your information will be kept strictly confidential. This provision shall remain effective even after the termination of all agreements and projects. Upon termination of agreements, Thomas & Associates, Inc. will return all documentation, records or other items that were used or created by Thomas & Associates, Inc. for its clients during the term of our agreement.

VI. Your Contact Details
Any information you give to Thomas & Associates, Inc. will be held with the utmost care, and will not be used in ways that you have not consented to. Thomas & Associates, Inc. will ask you when information is needed that personally identify you or allow us to contact you. Generally, this information is requested when you are requesting information or hiring Thomas & Associates, Inc. services. Personal information collected by Thomas & Associates, Inc. often is limited to email address, country or location, but may include other information when needed to provide a service you requested. For example, if you choose a service or transaction that requires payment, such as making a purchase enquiry, Thomas & Associates, Inc. will request personal information necessary for billing and/or shipping, such as: name, address, telephone number, and credit card number.

VII. Secure Online Transactions
When your pay for services or products online, your purchases are secure by ordering through the PayPal server. For more information on PayPal's security encryption for security card transactions, please visit the PayPal website.
VIII. Change in privacy statement
Thomas & Associates, Inc. reserves the right to withdraw or change its Policies & Terms at any time. If and when we do, we shall revise the "last updated" date at the bottom of this page. If you have questions regarding our Policies & Terms, please contact us directly.


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